INTRODUCTION
The holder of all rights on the website www.sharkdostava.com is the trading company Grmalj doo.
Grmalj doo provides a sales service through its service – Restaurant Shark web store through the mentioned page. By using the service of the Restaurant Shark web store and all associated pages and services of the www.sharkdostava.com domain, it is considered that customers are at all times familiar with these Terms of Business (hereinafter: Terms) and that they fully understand and accept them.
These Terms and Conditions apply to the rights and obligations related to the purchase of products or services through the Restaurant Shark web store and the rights and obligations arising from the conclusion of a Distance Selling Agreement (hereinafter: Agreement) between the customer as the end customer and Restoran Shark web trade, are considered an integral part of such contracts. We advise customers to familiarize themselves with these Terms and Conditions before purchasing and to check them regularly, so that they are familiar with all your rights and obligations. Grmalj doo reserves the right to change these Terms and Conditions at any time without prior notice and will not be responsible for any possible consequences resulting from such changes. The aforementioned changes come into force upon publication on these websites.
Grmalj doo reserves the right to cancel the service and change the content as well as other services and sub-pages that are an integral part of the Restaurant Shark web store at any time without prior notice and will not be responsible for any possible consequences resulting from such changes.
Grmalj doo reserves the right to change, limit or terminate the provision of the Restoran Shark webshop service at any time without the obligation of prior notice, including partially or completely restricting access as well as the provision of certain services to users who violate the provisions of these Terms and the Privacy Statement. Restaurant Shark webshop fully disclaims any responsibility for the accuracy and/or completeness of all information and content found on www.sharkdostava.com. Restaurant Shark reserves the right to make errors in product descriptions and images. Product images on the Restaurant Shark webshop are illustrative in nature. The image that illustrates the product on the website www.sharkdostava.com does not have to fully correspond to the actual appearance and content of the product, and the customer cannot advertise such products on this basis.
Restaurant Shark will endeavor to publish accurate and up-to-date information on the website www.sharkdostava.com , but does not assume responsibility for its accuracy and completeness.
OUR DATA
The provider of the Internet sales service through the Restaurant Shark webshop is: Grmalj doo ., Obilaznica 19, 53291 Novalja, OIB: 28244297612, entered in the court register MB: 04009703.
AVAILABILITY OF INFORMATION
Restoran Shark web shop undertakes to provide the customer with the following information, before being bound by a contract or offer: information about the company Grmalj doo (company name and headquarters, OIB), contact information that enables the user to communicate quickly and efficiently (contact email, telephone), essential characteristics of the article, availability of the article (every article offered on the website should be available within a reasonable period of time), terms of delivery of the article, prices that must be clearly and unambiguously determined and it must be clearly shown whether they already include taxes and costs of transportation, the deadline in which it is possible to withdraw from the contract and the conditions for withdrawal and explanation of the appeal procedure.
ORDER
The sales contract between the Restaurant Shark web store and the customer in the web store is concluded at the moment when the Restaurant Shark web store sends the customer the first email about the status of his order (order receipt confirmation). From that moment, all prices and other conditions are fixed and valid for the Restaurant Shark web store and for the customer. The customer is the person with the information provided when submitting the order. Subsequent changes to customer data are not possible.
TERMS AND PROCEDURE OF PURCHASE
The main characteristics of the product, the method of use, prices, special offers and benefits, payment and delivery methods refer to those that are valid at the time the order is placed. The above data will be indicated with each product. The price of the product, which includes the amount of VAT and the cost of delivery, is visible in the shopping cart before the order is placed. The cost of delivery may also be visible on some other parts of the page.
All information about the purchase confirmation based on the electronic order will be delivered to the customer’s e-mail address specified in the registration/order process or in the shopping cart when entering data when concluding the order. If the customer does not receive the order confirmation notification, there is a possibility that he entered his e-mail address incorrectly. In this case, we ask the customer to contact us at: info@ sharkdostava.com so that our customer service can check whether the order has been received.
When ordering through the Restoran Shark web store, you agree not to place false or misleading orders. The use of a false identity or a misleading order is considered an attempt to defraud and we reserve the right to report this to the relevant authorities due to misuse.
If you are not sure how to make a purchase, feel free to send us an inquiry at info@ sharkdostava.com and we will help you fill the basket.
METHOD AND PROCEDURE OF PAYMENT
All prices are expressed in euros (EUR) and Croatian kuna (HRK), and VAT is included in all prices. The price of the product includes delivery costs, and they are not added to the total price of the product or service.
Prices may change at any time. However, the changes will not affect orders for which we have sent an order confirmation.
Once you have selected all the items you want to buy, they will be added to your shopping cart. The next step is to process the order and make the payment. For this purpose, it is necessary to follow the steps of the purchase process and provide or confirm the required information at each step. In addition, during the purchase process before payment, you can change the information about your order.
Payment of the product price and delivery costs can be made in one of the following ways:
a) Payment by credit or debit card. Ordered products can be paid online with one of these credit cards: Visa Premium, MasterCard, Discover, Diners, Visa, Maestro, MBNet Maestro plus, Visa inspire, Union Pbz International.
c) Payment by internet banking. The products for which the order has been concluded can be paid for via internet banking of any bank where the possibility of such a payment method is open.
d) For products on sale, a discount is available on all forms of payment.
DISCOUNT CODE
The discount code brings various benefits when purchasing through the Restaurant Shark web store and is limited in time. Find an active discount code on the front page, on the page of an individual department in our newsletter or other media.
In case the customer uses the discount code and subsequently cancels the order with the discount code of his own free will, the discount code will be considered used.
Using the discount code: Select the items you want to buy and add them to the cart. When you have finished adding items to the cart, continue by clicking the Continue to Checkout button. Choose the delivery method, specify the delivery address and choose the payment method.
In the same step, there is a discount code field, enter the code in that field and confirm the entry by clicking the Confirm button. The discount code is a one-time use code, which means it can only be used once.
PURCHASE NOTIFICATION PROCEDURE
8.1. Restaurant Shark web shop order
After submitting the order, the customer receives a notification by email that the order has been received. Restaurant Shark web shop reviews the order, checks the availability of the ordered items and confirms or rejects the order with a reason. Restaurant Shark web store can call the customer on his contact phone number to check the data or to ensure the accuracy of the delivery. The delivery of items that the Restaurant Shark web store does not have in stock in its own warehouse depends solely on the supplier and the deadline in which the supplier can deliver the items to the Restaurant Shark web store.
Restaurant Shark web store does not assume any responsibility for damage caused by longer delivery times or due to non-executed delivery of items that Restaurant Shark web store does not have in stock in its own warehouse.
8.2. The order has been shipped/the order is prepared for pickup
Restaurant Shark web store prepares and sends the item for delivery within the agreed time period, and informs the customer by email about the policy of withdrawing from the contract, who to contact in case of delivery delay, and who to contact in case of complaint.
In the event that the customer decides to cancel the order in time, he must immediately inform about it by email to the address info@ sharkdostava.com
PURCHASE FOR LEGAL ENTITIES – R1
The purchase procedure for legal entities is the same as for natural persons, only in the first case, select the R1 account with the company and confirm your agreement with the Terms of Business.
If you want an R1 account, you accept the Terms of Business that apply to legal entities. The main difference is the possibility of withdrawing from the contract: we enable companies, craftsmen and other legal entities to return purchased items within the warranty conditions. The listed legal entities do not have the option of withdrawing from the contract within 14 days of receiving the item without reason, as is the case for customers (natural persons). Refunds for legal entities are not possible.
the Restaurant Shark web store apply . The Rules on consumer protection prescribed by the Law on Consumer Protection do not apply to legal entities.
COMMUNICATION Restaurant Shark WEBSHOP WITH USERS
By registering and purchasing, you agree that Restoran Shark web shop, for the purpose of promoting services and products, may inform you via e-mail about changes or additions to pages, discounts, promotions, products or changes in the way the service is provided. The user can revoke the given consent at any time.
DELIVERY
Delivery is made only in the area of the city of Novalja.
SECURITY
Restaurant Shark web store uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.
PROTECTION OF PERSONAL DATA
Restaurant Shark web shop is committed to the permanent protection of users’ personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 and the Personal Data Protection Act. LINK
LIMITATION OF LIABILITY
Restaurant Shark web store tries to the best of its ability to ensure the up-to-dateness and accuracy of the data published on its web pages. Despite this, the characteristics of the item, the delivery time or the price can change so quickly that the Restaurant Shark web shop fails to correct the information on the web pages. In such a case, Restoran Shark web shop will inform the customer about the changes and enable him to withdraw from the contract or replace the ordered item.
Restaurant Shark web store is not responsible for the content of opinions about items written by visitors to Restaurant Shark web store before publishing reviews and rejects opinions that contain obvious falsehoods and are inappropriate, misleading or offensive. Restaurant Shark web shop is not responsible for the information in the opinions and disclaims any liability arising from the information provided in the opinions.
Restaurant Shark web store has the option of withdrawing from the contract only if an obvious mistake is established (Act on Obligations of the Republic of Croatia). An obvious mistake is considered to be a mistake in essential characteristics and all misconceptions that according to the practice in the store or the intention of the customer are considered decisive and which the Restaurant Shark web store would not have confirmed or concluded a contract in the event of knowledge. This includes obvious pricing errors.
GENERAL RULES AND CONDITIONS OF USE
15.1. Using the pages of the Restoran Shark internet service
It is forbidden to use the pages and content for any purpose that is not related to business with the Restaurant Shark web store, and in any way that is not in accordance with these Terms.
Customer acknowledges and warrants that it will use this Site in accordance with these Terms and all applicable laws and regulations, including, without limitation, those relating to the Internet, e-mail (electronic mail messages), data and privacy.
The customer confirms and guarantees that he will use the downloaded content exclusively in accordance with these Terms, otherwise such use is considered impermissible, in which case Grmalj doo is authorized to demand compensation from the user and limit the provision of the service in whole or in part.
15.2. Registration – user account
Registration or user account is created only for one natural or legal person. By registering for the services of the Restaurant Shark web store, the customer receives information about the user account – username and password. The user account is not transferable to other persons. The user account of legal entities can only be used by the responsible person specified as such during registration.
The use or use of other people’s data and false representation on behalf of another legal or natural person are expressly prohibited.
It is expressly forbidden to disclose registration or user account information to third parties.
The use of someone else’s registration or user account is strictly prohibited.
It is expressly forbidden, in any way, to use the Restoran Shark web store to send or encourage the spread of unwanted electronic communications (so-called spamming).
For violation of the provisions of the Terms and Conditions from this chapter, the company Grmalj doo reserves the right, at its discretion, to deny registration or terminate the customer’s user account, without the obligation to compensate the customer for any cost or damage.
15.3. Obligations of registered customers
In the process of registering or creating a user account, the customer is obliged to choose a name or names under which he will provide services and select a security password, submit a valid e-mail address and all required data. All data required for registration or creating a user account must be complete and true. By completing the registration, the customer accepts these Terms and the responsibility for all activities caused by the use of the content and services of the Restaurant Shark web store.
The customer is obliged to keep information about his security password and user account, and is fully responsible for all damage caused by unauthorized use of his user account.
15.4. Obligations of unregistered customers
If the customer uses the Restaurant Shark web store as an unregistered customer-guest, he undertakes that all the information for concluding the Purchase Agreement is true and accepts all the above-mentioned conditions.
15.5. Content, software, services and applications of the Internet service
All content displayed or located in/on the Restaurant Shark web store, including but not limited to published text, graphics, illustrations, photographs, audiovisual works, sound, documents, data and information, may not be reproduced, distributed or use any method in a manner that is contrary to these Terms.
In particular, it is expressly forbidden to change, publish, transmit, sell, display, process, copy or in any other way exploit the content, visual identity, applications and software of the Restaurant Shark web store, except exceptionally when such possibility is provided for in these Terms or is the result of the previous approval of the company Grmalj doo .
the services of the Restaurant Shark web store for commercial purposes in any way and to use them in a way that is contrary to these Terms. Storage or copying of the content for any purpose and by any means and use in a manner contrary to these Terms is expressly prohibited.
In case of unauthorized, illegal and/or illegal use of any content (text, photos, applications, software, audiovisual works) of this Restaurant Shark web store, Grmalj doo reserves the right to claim compensation for all damages and to initiate civil and criminal proceedings before the competent courts against and/or natural persons who use the Restaurant Shark web store in the manner described.
Restoran Shark web store services is approved for adults. The use and use of Restoran Shark web store by children is only allowed under the supervision of parents and/or guardians and they are obliged to take care of it, otherwise they assume all rights and obligations arising from such use, and the company Grmalj doo is not responsible for the possible consequences of such of use
COMPLAINTS AND DISPUTES
Restaurant Shark web shop respects the current law on consumer protection. Complaints are submitted to the email address info@sharkdostava.com . The complaint handling procedure is confidential.
Restaurant Shark web store is aware of the essential characteristic of consumer disputes, the disproportion between the economic value of the request and the time and costs incurred in resolving the dispute, which is the main obstacle for consumers to initiate a dispute before the court. That is why Restoran Shark web shop strives to resolve disputes amicably to the best of its ability.
Out-of-court settlement of consumer disputes
We hereby inform you of our good will to settle any dispute peacefully by agreement, as well as your right to use the mechanisms of out-of-court settlement of consumer disputes, the right to initiate the out-of-court dispute settlement procedure by submitting an application to the Court of Honor of the Croatian Chamber of Commerce, and/or by submitting a proposal for conciliation to the Center for Conciliation at the Croatian Chamber of Commerce.
Online resolution of consumer disputes
We inform you about the possibility of resolving consumer complaints through online consumer dispute resolution based on the Regulation on Online Resolution of Consumer Disputes 2006/2004 and Directive 2009/22/EC and the Directive on Alternative Alternative Dispute Resolution 2013/11/
UVJETI POSLOVANJA
UVOD
Nositelj svih prava na internet stranici www.sharkdostava.com je trgovačko društvo Grmalj d.o.o..
Grmalj d.o.o putem navedene stranice pruža uslugu prodaje putem svog servisa – Restoran Shark web trgovine. Korištenjem usluge Restoran Shark web trgovine i svih pridruženih stranica i servisa www.sharkdostava.com domeni smatra se da su kupci u svakom trenutku upoznati s ovim Uvjetima poslovanja (dalje u tekstu: Uvjeti), te da ih u cijelosti razumiju i prihvaćaju.
Ovi Uvjeti primjenjuju se na prava i obveze koja se odnose na kupnju proizvoda ili usluga putem Restoran Shark web trgovine te prava i obveze koje proizlaze iz sklapanja Ugovora o prodaji na daljinu (dalje u tekstu: Ugovor) između kupca kao krajnjeg kupca i Restoran Shark web trgovine, smatraju se sastavnim dijelom takvih ugovora. Kupce upućujemo da se prije kupnje upoznaju s ovim Uvjetima te da iste redovito provjeravaju, kako bi bili upoznati sa svim vašim pravima i obvezama. Grmalj d.o.o. pridržava pravo izmjene ovih Uvjeta u svako doba bez obaveze prethodne najave te neće biti odgovoran ni za kakve moguće posljedice proizašle iz takvih promjena. Navedene promjene stupaju na snagu objavljivanjem na ovim internet stranicama.
Grmalj d.o.o. pridržava pravo ukidanja usluge i promjene sadržaja kao i ostalih usluga i podstranica koje su sastavni dio Restoran Shark web trgovine u svako doba bez obaveze prethodne najave te neće biti odgovoran ni za kakve moguće posljedice proizašle iz takvih promjena.
Grmalj d.o.o. pridržava pravo promjene, ograničenja ili prestanak pružanja usluge Restoran Shark webshopa u svako doba bez obaveze prethodne najave, uključivo i djelomično ili može u potpunosti ograničiti pristup kao i pružanje određenih usluga korisnicima koji krše odredbe ovih Uvjeta te Izjave o privatnosti. Restoran Shark webshop se u potpunosti odriče bilo kakve odgovornosti za točnost i/ili potpunost svih informacija i sadržaja koji se nalaze na www.sharkdostava.com Restoran Shark zadržava pravo pogreške u opisu i slici proizvoda. Slike proizvoda na Restoran Shark webshopu su ilustrativne prirode. Slika koja ilustrira proizvod na internetskoj stranici www.sharkdostava.com ne mora u potpunosti odgovarati stvarnom izgledu i sadržaju proizvoda te kupac takve prozvode ne može reklamirati s te osnove.
Restoran Shark će nastojati na web stranici www.sharkdostava.com objavljivati točne i aktualne podatke, ali ne preuzima odgovornost za točnost i potpunost istih.
NAŠI PODACI
Pružatelj usluge internet prodaje putem Restoran Shark webshopa je: Grmalj d.o.o.., Obilaznica 19, 53291 Novalja, OIB: 28244297612, upisan u sudski registar MB: 04009703.
DOSTUPNOST INFORMACIJA
Restoran Shark web trgovina se obvezuje da će kupcu, prije nego što je vezan ugovorom ili ponudom, osigurati sljedeće informacije: podatke o društvu Grmalj d.o.o. (naziv i sjedište poduzeća, OIB), kontaktne podatke koji korisniku omogućuju brzu i učinkovitu komunikaciju (kontaktni email, telefon), bitne karakteristike artikala, raspoloživost artikala (svaki artikl koji se nudi na web stranici trebao bi biti raspoloživ u razumnom razdoblju), uvjete dostave artikla, cijene koje moraju biti jasno i nedvosmisleno određene i evidentno mora biti prikazano sadrže li već poreze i troškove prijevoza, rok u kojem je moguće odustati od ugovora i uvjete za odustajanje i objašnjenje žalbenog postupka.
NARUDŽBA
Kupoprodajni ugovor između Restoran Shark web trgovine i kupca u web trgovini sklopljen je u trenutku kada Restoran Shark web trgovina kupcu pošalje prvi email o statusu njegove narudžbe (potvrda prijema narudžbe). Od toga su trenutka sve cijene i drugi uvjeti fiksni te vrijede za Restoran Shark web trgovinu i za kupca. Kupac je osoba s podacima navedenima prilikom predaje narudžbe. Naknadno mijenjanje podataka o kupcu nije moguće.
UVJETI I POSTUPAK KUPNJE
Glavne karakteristike proizvoda, način uporabe, cijene, posebne akcije i pogodnosti, načini plaćanja i dostave odnose se na one koji su važeći u trenutku zaključene narudžbe. Navedeni podaci će biti naznačeni uz svaki proizvod. Cijena proizvoda, u koju je uključen iznos PDV-a i trošak dostave, vidljivi su u košarici za kupnju prije zaključenja narudžbe. Trošak dostave može biti vidljiv još i na nekim drugim dijelovima stranice.
Sve informacije o potvrdi kupnje temeljem elektronske narudžbe dostavit će se na adresu elektroničke pošte kupca navedenu u postupku registracije/narudžbe ili u košarici za kupnju pri unosu podataka prilikom zaključivanja narudžbe. Ukoliko kupac ne zaprimi obavijest o potvrdi narudžbe, postoji mogućnost da je pogrešno unio adresu svoje elektronske pošte. U tom slučaju molimo kupca da nas kontaktira na: info@ sharkdostava.com da bi naša služba za korisnike provjerila je li narudžba zaprimljena.
Kada naručujete preko Restoran Shark web trgovine, slažete se da nećete provoditi lažne ili obmanjujuće narudžbe. Upotreba lažnog identiteta ili obmanjujuće narudžbe smatra se pokušajem prevare i zadržavamo pravo da o tome obavijestimo nadležne organe vlasti zbog zlouporabe.
Ukoliko niste sigurni kako izvršiti kupnju, slobodno nam pošaljite upit na info@sharkdostava.com i pomoći ćemo vam ispuniti košaricu.
NAČIN I POSTUPAK PLAĆANJA
Sve cijene su izražene u eurima (EUR) i hrvatskim kunama (HRK), te je u sve cijene uračunat PDV. Cijena proizvoda uključuje troškove dostave, te se ne nadodaju na ukupnu cijenu proizvoda ili usluge.
Cijene se mogu promijeniti u bilo kojem trenutku. Međutim promjene neće utjecati na narudžbe za koje smo poslali potvrdu o narudžbi.
Nakon što ste odabrali sve artikle koje želite kupiti, bit će dodani u vašu košaricu. Sljedeći je korak obrada narudžbe i izvršavanje uplate. U tu je svrhu potrebno slijediti korake postupka kupnje i navesti ili potvrditi tražene podatke u svakom koraku. Osim toga u postupku kupnje prije plaćanja možete mijenjati podatke o svojoj narudžbi.
Plaćanje cijene proizvoda i troškova dostave može se izvršiti na jedan od sljedećih načina:
a) Plaćanje kreditnom ili debitnom karticom. Naručeni proizvodi mogu se platiti online jednom od ovih kreditnih kartica: Visa Premium, MasterCard, Discover, Diners, Visa, Maestro, MBNet Maestro plus, Visa inspire,Union Pbz International.
c) Plaćanje internet bankarstvom. Proizvodi za koje je zaključena narudžba mogu se plaćati putem internet bankarstva bilo koje banke u kojoj je otvorena mogućnost takvog načina plaćanja.
d) Za proizvode na akciji ostvaruje se popust na sve oblike plaćanja.
KOD ZA POPUST
Kod za popust donosi različite pogodnosti prilikom kupnje putem Restoran Shark web trgovine i vremenski je ograničen. Aktivni kod za popust pronađite na naslovnoj stranici, na stranici pojedinačnog odjela u našem newsletteru ili drugim medijima.
U slučaju da kupac iskoristi kod za popust, a narudžbu s kodom za popust naknadno otkaže vlastitom voljom, kod za popust smatrat će se iskorištenim.
Uporaba koda za popust: Odaberite artikle koje želite kupiti i dodajte ih u košaricu. Kada završite s dodavanjem artikala u košaricu nastavite klikom na gumb Nastavi na blagajnu. Odaberite način dostave, navedite adresu za dostavu i odaberite način plaćanja.
U istom koraku je polje kod za popust, u to polje unesite kod i unos potvrdite klikom na gumb Potvrdi. Kod za popust je jednokratni kod, što znači da se može koristiti samo jednom.
POSTUPAK OBAVJEŠTAVANJA O KUPNJI
8.1. Restoran Shark web trgovina narudžba
Nakon predavanja narudžbe kupac dobiva obavijest emailom, da je narudžba zaprimljena. Restoran Shark web trgovina narudžbu pregleda, provjeri dostupnost naručenih artikala i potvrdi, odnosno s razlogom odbije narudžbu. Restoran Shark web trgovina može za provjeravanje podatka ili zbog osiguravanja točnosti isporuke nazvati kupca na njegov kontaktni telefonski broj. Isporuka artikala koje Restoran Shark web trgovina nema na zalihi u vlastitom skladištu ovisi isključivo o dobavljaču i roku u kojem dobavljač može dostaviti artikle do Restoran Shark web trgovine.
Restoran Shark web trgovina ne preuzima nikakvu odgovornost za štetu uzrokovanu duljim rokovima isporuke ili zbog neizvršene isporuke artikala koje Restoran Shark web trgovina nema na zalihi u vlastitom skladištu.
8.2. Narudžba je otpremljena/narudžba je pripremljena za preuzimanje
Restoran Shark web trgovina u dogovorenom roku artikl pripremi i pošalje na dostavu, te emailom obavještava kupca o politici odustajanja od ugovora, kome se obratiti u slučaju kašnjenja u isporuci, te kome se obratiti u slučaju pritužbe.
U slučaju da se kupac pravodobno odluči za opoziv narudžbe mora o tome odmah obavijestiti emailom na adresu info@sharkdostava.com
KUPNJA ZA PRAVNE OSOBE – R1
Postupak kupnje za pravne osobe jednak je onome za fizičke osobe, samo u prvom slučaju izaberite R1 račun na firmu i potvrdite suglasnost s Uvjetima poslovanja.
Ukoliko želite R1 račun, prihvaćate Uvjete poslovanja koji vrijede za pravne osobe. Glavna razlika je u mogućnosti odustajanja od ugovora: firmama, obrtnicima i drugim pravnim osobama omogućujemo vraćanje kupljenih artikala u okviru jamstvenih uvjeta. Nabrojane pravne osobe nemaju mogućnost odustajanja od ugovora u roku od 14 dana od preuzimanja artikla bez razloga, kao što vrijedi za kupce (fizičke osobe). Povrat novca za pravne osobe nije moguć.
Za kupovinu pravnih osoba vrijede Uvjeti poslovanja Restoran Shark web trgovine. Za pravne osobe se ne odnose Pravila o zaštiti potrošača propisana Zakonom o zaštiti potrošača.
KOMUNIKACIJA Restoran Shark WEBSHOP-a S KORISNICIMA
Registracijom i kupovinom dajete suglasnost da vas Restoran Shark web trgovina u svrhu promocije usluge i proizvoda može putem elektroničke pošte obavještavati o promjenama ili dodavanja sadržaja stranicama, popustima, akcijama, proizvodima ili promjeni načina pružanja usluge. Korisnik može u svakom trenutku opozvati navedenu suglasnost.
DOSTAVA
Dostava se vrši samo na području grada Novalje.
SIGURNOST
Restoran Shark web trgovina koristi odgovarajuća tehnološka i organizacijska sredstva za zaštitu prijenosa i pohranjivanja osobnih podataka i plaćanja.
ZAŠTITA OSOBNIH PODATAKA
Restoran Shark web trgovina se obvezuje na trajnu zaštitu osobnih podataka korisnika u skladu s Uredbom (EU) 2016/679 Europskog parlamenta i Vijeća od 27. travnja 2016. i Zakon o zaštiti osobnih podataka. LINK
OGRANIČAVANJE ODGOVORNOSTI
Restoran Shark web trgovina se po svojim najboljim mogućnostima trudi osiguravati ažurnost i točnost podataka koji su objavljeni na njegovim web stranicama. Unatoč tome, karakteristike artikla, rok isporuke ili cijena mogu se promijeniti tako brzo da Restoran Shark web trgovina ne uspije ispraviti podatke na web stranicama. U takvom slučaju, Restoran Shark web trgovina će kupca obavijestiti o promjenama i omogućiti mu odustajanje od ugovora ili zamjenu naručenog artikla.
Restoran Shark web trgovina ne odgovara za sadržaj mišljenja o artiklima koje napišu posjetitelji Restoran Shark web trgovina prije objavljivanja pregleda i odbije mišljenja koja sadrže očite neistine, te koja su neprimjerena, obmanjujuća ili uvredljiva. Restoran Shark web trgovina ne odgovora za informacije u mišljenjima i ograđuje se od bilo kakve odgovornosti koja proizlazi iz informacija navedenih u mišljenjima.
Restoran Shark web trgovina ima mogućnost odustajanja od ugovora samo ako se utvrdi očita pogreška (Zakon o obveznim odnosima Republike Hrvatske). Očitom pogreškom smatra se pogreška u bitnim karakteristikama i sve zablude koje se prema praksi u trgovini ili namjeri kupaca smatraju odlučujućima i koje Restoran Shark web trgovina u slučaju znanja ne bi potvrdio, odnosno sklopio ugovor. To uključuje i očite pogreške u cijeni.
OPĆA PRAVILA I UVJETI KORIŠTENJA
15.1. Korištenje stranica Restoran Shark internetskog servisa
Zabranjeno je korištenje stranica i sadržaja za bilo koju svrhu koja se ne odnosi na poslovanje s Restoran Shark web trgovinom, a da na bilo koji način koji nije u skladu s ovim Uvjetima.
Kupac potvrđuje i jamči da će ove stranice koristiti u skladu s ovim Uvjetima i svim primjenjivim zakonima i pravilima, uključujući, bez ograničenja, sve one koje se odnose na internet, e-mail (poruke elektroničke pošte), podatke i privatnost.
Kupac potvrđuje i jamči da će preuzeti sadržaj koristiti isključivo na način u skladu s ovim Uvjetima, u protivnom takvo korištenje smatra se nedopuštenim, u kojem slučaju je Grmalj d.o.o. ovlašten potraživati naknadu štete od korisnika te mu u cijelosti ili djelomično ograničiti pružanje usluge.
15.2. Registracija – korisnički račun
Registracija ili korisnički račun kreiraju se samo za jednu fizičku ili pravnu osobu. Registracijom za usluge Restoran Shark web trgovine, kupac dobiva podatke o korisničkom računu – korisničko ime i lozinku. Korisnički račun nije prenosiv na druge osobe. Korisničkim računom pravnih osoba može se koristiti samo odgovorna osoba navedena kao takva pri registraciji.
Izričito je zabranjeno korištenje ili uporaba tuđih podataka te lažno predstavljanje u ime druge pravne ili fizičke osobe.
Izričito je zabranjeno priopćavati podatke o registraciji ili korisničkom računu trećim osobama.
Izričito je zabranjena uporaba tuđe registracije ili korisničkog računa.
Izričito je zabranjeno, na bilo koji način, korištenje Restoran Shark web trgovine za slanje, odnosno poticanje širenja neželjenih elektroničkih priopćenja (tzv. spamanje).
Za kršenje odrebi Uvjeta iz ovog poglavlja, tvrtka Grmalj d.o.o. zadržava pravo, prema slobodnoj ocjeni, uskratiti registraciju ili ugasiti korisnički račun kupca, bez obveze naknade kupcu bilo kakvog troška ili štete.
15.3. Obveze registriranih kupaca
U postupku registracije ili kreiranja korisničkog računa, kupac je obvezan odabrati naziv ili ime pod kojim će ostvarivati usluge i odabrati sigurnosnu zaporku, dostaviti valjanu e-mail adresu te sve tražene podatke. Svi podaci potrebni za registraciju ili kreiranje korisničkog računa moraju biti potpuni i istiniti. Završetkom registracije kupac prihvaća ove Uvjete i odgovornost za sve aktivnosti uzrokovane uporabom sadržaja i usluga Restoran Shark web trgovine.
Kupac je obvezan čuvati podatke o svojoj sigurnosnoj zaporci i korisničkom računu, te je u potpunosti odgovoran za svu štetu nastalu neautoriziranim korištenjem svog korisničkog računa.
15.4. Obveze neregistriranih kupaca
Ukoliko kupac koristi Restoran Shark web trgovine kao neregistrirani kupac-gost, obvezuje se da su svi podaci za sklapanje Ugovora o kupovini istiniti te prihvaća sve prije navedene uvjete.
15.5. Sadržaj, software, usluge i aplikacije internetskog servisa
Sav sadržaj koji se prikazuje ili nalazi u/na Restoran Shark web trgovini, uključujući ali ne i ograničavajući se na objavljeni tekst, grafike, ilustracije, fotografije, audiovizualna djela, zvuk, dokumente, podatke i informacije, ne smiju se reproducirati, distribuirati ili na bilo koji način koristiti na način koji je protivan ovim Uvjetima.
Posebno je izričito zabranjeno mijenjati, objavljivati, prenositi, prodavati, prikazivati, prerađivati, kopirati ili na bilo koji drugi način iskorištavati sadržaj, vizualni identitet, aplikacije i softver Restoran Shark web trgovine, osim iznimno kada je takva mogućnost predviđena ovim Uvjetima ili je rezultat prethodnog odobrenja tvrtke Grmalj d.o.o..
Usluge Restoran Shark web trgovine zabranjeno je koristiti u komercijalne svrhe na bilo koji način te koristiti na način koji je protivan ovim Uvjetima. Pohrana ili kopiranje sadržaja za bilo koju svrhu i na bilo koji način i korištenje na način koji je protivan ovim Uvjetima izričito je zabranjeno.
U slučaju neovlaštenog, nedopuštenog i/ili protuzakonitog korištenja bilo kojeg sadržaja (tekst, fotografije, aplikacije, softver, audiovizualna djela) ovog Restoran Shark web trgovine, Grmalj d.o.o. pridržava pravo potraživati naknadu cjelokupne štete te pokrenuti građanski i kazneni postupak pred nadležnim sudovima protiv pravne i/ili fizičke osobe koja na opisani način koristi Restoran Shark web trgovine.
Korištenje usluga Restoran Shark web trgovine odobrava se punoljetnim osobama. Uporaba i korištenje Restoran Shark web trgovine od strane djece dozvoljena je samo uz nadzor roditelja i/ili skrbnika i isti su dužni o tome voditi računa, u protivnom preuzimaju sva prava i obveze nastale takvim korištenjem, a tvrtka Grmalj d.o.o. ne odgovara za eventualne posljedice takvog korištenja
PRITUŽBE I SPOROVI
Restoran Shark web trgovina poštuje važeći zakon o zaštiti potrošača. Pritužba se predaje na email adresu info@sharkdostava.com . Postupak rješavanja pritužbe je povjerljiv.
Restoran Shark web trgovina je svjestan bitne karakteristike potrošačkih sporova nesrazmjera između ekonomske vrijednosti zahtjeva i potrebnog vremena te troškova koji nastaju zbog rješavanja spora, što je i glavna prepreka potrošača za pokretanje spora pred sudom. Zato Restoran Shark web trgovina nastoji po svojim najboljim mogućnostima rješavati sporove mirnim putem.
Izvansudsko rješavanje potrošačkih sporova
Ovim putem Vas obavještavamo o svojoj dobroj volji da svaki spor riješimo mirnim putem sporazumno kao i Vašem pravu da koristite mehanizme izvansudskog rješavanja potrošačkih sporova pravom pokretanja postupka izvansudskog rješavanja spora podnošenjem prijave Sudu časti Hrvatske gospodarske Komore, i/ili podnošenjem prijedloga za mirenje Centru za mirenje pri Hrvatskoj gospodarskoj Komori.
Online rješavanje potrošačkih sporova
Obavještavamo Vas o mogućnosti rješavanja potrošačkih pritužbi putem online rješavanja potrošačkih sporova temeljem Uredbe o online rješavanju potrošačkih sporova 2006/2004 i Direktive 2009/22/EC i Direktive o alternativnom rješavanju alternativnih sporova 2013/11/